SignVideo

Connect

SignVideo provides our Deaf or Hard of Hearing customers who use British Sign Language (BSL) instant access to a SignVideo online BSL interpreter. 

This service is free from your own home. It’s simple, fast and secure.

• Connect to a SignVideo interpreter by pressing this link

The SignVideo scheme launched in May 2019.

How do you use it?

To contact the SignVideo Interpretation Service through a computer, you’ll need video capability and broadband access. Then follow these steps:

• Click on SignVideo logo to make a call from the browser
• Connect to a SignVideo interpreter and they will confirm you are contacting Belfast City Council
• You will then be connected to a registered BSL interpreter and can start the conversation in BSL (British Sign Language). 

Please note that SignVideo offer this service to MacBooks and PCs running Windows.

Check your operating system requirements

Before using SignVideo BSL Live, please check you meet these basic requirements as a minimum:

• You’ll need to have a computer or device with one of the following operating systems:
  • iOS devices: 11 or above
  • Android devices: 4.4 or above
  • PC devices
• Your computer or device will need to have one of the following browsers:
  • PC: Chrome and Firefox
  • macOS: Chrome (Safari 11 supported)
• a webcam
• bandwidth of at least 512kbps upload and download.

Technical help

For SignVideo troubleshooting and technical help, please email help@signvideo.co.uk or call 020 3388 0771.

Our venues with SignVideo

How does it work?

We connect to a fully qualified SignVideo interpreter using a tablet at our Reception desk, so you can see them on the screen. They will help you communicate with our staff. If you need any help, a member of our reception team will be on hand.

Our SignVideo service gives you access to online BSL and ISL remote interpreters in these venues:

• Belfast City Hall, BT1 5GS
• Cecil Ward Building, 4-10 Linenhall Street, BT2 8BP - closed to the public due to coronavirus (COVID-19).
• Belfast Zoo, Antrim Road, BT36 7PN Visit Belfast Zoo's website
• Tropical Ravine, Botanic Gardens, College Park, Botanic Avenue, BT7 1LP
• Andersonstown Leisure Centre, 132 Andersonstown Road, Belfast, BT11 9BY
• Ballysillian Leisure Centre, Ballysillan Road, Belfast, BT14 7QP
• Brook Leisure Centre, 25 Summerhill Road, Dunmurry, Belfast, BT17 0RL
• Girdwood Community Hub, 10 Girdwood Avenue, Belfast, BT14 6EG
• Grove Leisure Centre, 120 York Road, Belfast, BT15 3HE
• Lisnasharragh Leisure Centre, Montgomery Road, Castlereagh, Belfast, BT6 9HS
• Olympia Leisure Centre, Boucher Rd, Belfast, BT12 6HR
• Ozone Complex, Ormeau Embankment, Belfast, BT6 8LT
• Shankill Leisure Centre, 100 Shankill Road, Belfast, BT13 2BD
• Whiterock Leisure Centre, Whiterock Close, Whiterock Road, Belfast, BT12 7RJ