Emergency planning

Preparing for an emergency

In a major emergency, it may be some time before the emergency services can help you.

The household emergency life-saving plan gives you a list of useful contact numbers in an emergency and also tells you what you should have in your household emergency pack. To download the household emergency life-saving plan, go to nidirect (link opens in new window). Keep your completed plan where you can easily find it in an emergency.

• Be ready for emergencies (nidirect)
• Preparing for flooding (nidirect)
• Winter help and advice (nidirect)
• Don't wait, insulate (NI Water)
• Winter wrapped up (Age NI)

What to do in an emergency

If there's an emergency, remember to:

• stay calm, reassure others and think before acting
• don't put yourself or others in danger
• follow the advice of the emergency services
• if people are injured or there is a threat to life call 999 or 112.

If there is a fire or other danger in your building, quickly and calmly leave by the nearest safe route and move to a safe location away from the building. Do not try to return until the emergency services tell you it is safe to do so.

Report a problem in an emergency

• To report a fault or problem with your electricity or power supply, call NIE on 03457 643 643
• To report a problem with your water supply, call NI Water on 03457 44 00 88
• If you smell gas, call the NI Gas Emergency Service on 0800 002 001

More emergency numbers 

• Emergency services: 999 or 112
• Northern Ireland Electricity Networks: 03457 643 643
• NI Gas Emergency Service: 0800 002 001
• NI Water: 0345 744 0088
• Flooding Incident Line: 0300 2000 100
• Housing Executive: 03448 920 901
• Other emergency contact numbers

Winter weather

• Find out more about what to do in flooding
• Find out more about what to do during snow and ice
• Find out more about what to do during storms and strong winds TBC

Met Office

You can keep up to date with winter weather forecasts from the Met Office NI (link opens in new window).

Travel

You can get up-to-date traffic and roads information from Traffic Watch NI (link opens in new window).

You can also find the latest information about bus and rail services from Translink (link opens in new window).