Social media | Belfast City Council

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Belfast City Youth Council

#BeSoundBelfast

Our Be Sound Belfast video plays for one minute and 19 seconds.

Social media is a vital way for us to provide information about our services and facilities, and to keep you informed about what is happening across Belfast.

It’s also a way for you to get in touch with any views you have, and to share your experiences of our city.

We love to see your feedback and hear your craic across our platforms and, while we don’t have all the answers, we’re always happy to chat and will do our best to help you where we can, usually by signposting to the relevant council service.

However, we are people too. We expect our users to show us the same level of courtesy that we show them.

In short, just #BeSoundBelfast.

Behind every response from us on social media is a real person – not a robot or a computer. We can’t reply to every message or comment we receive, but we’ll do our best to help where we can.

Our teams working across the city are real people too. While we know it can be frustrating when you don’t feel you’re being heard or you think the service you’re getting isn’t good enough, we don’t tolerate abuse aimed at our staff. So, think before you click.

You can help make our social media channels a safe place to have honest and open conversation and discussion about Belfast, and our services, by following our house rules.

House rules

Help us to help you by:

Being courteous – our replies are not automated, each one is dealt with by a person. We aim to be polite and professional – we encourage this with all our users too.
Being patient – our channels are not monitored 24 every day (including evenings, weekends and public holidays). We deal with a high volume of queries and feedback on social media, but we aim to respond to you, where a response is required, as soon as possible.

Feedback on our services, emerging themes and suggestions shared on our social media channels are routinely passed to our service teams for consideration.

Respecting our boundaries - as council officers, we must remain politically neutral at all times on social media, so we can’t reply to, endorse or engage with any content of a party political nature. If you wish to discuss political issues, you can get in touch with your local councillors
Acknowledging the limits of a platform – sometimes, we may need to contact you directly about a query, or ask you to get in touch with the relevant council service directly by email or telephone, so we can look into something further or get more details from you. It isn’t always possible to explain everything in 280 characters.
Thinking before you click - online abuse is not acceptable, and we do not tolerate or respond to abusive messages on our social media channels.
All users must comply with the social media platform's Terms of Use, as well as our own terms of use, outlined below.
Taking responsibility - you are wholly responsible for any content you post, including content that you choose to share.
Don’t post unacceptable content.

We will remove messages (where we are able to, and without notification) and report or block users who post messages about us which we believe:

bully, harass, intimidate or are discriminatory towards any individual or organisation
are unlawful, libellous, defamatory, abusive, threatening, harmful, obscene, profane, sexually oriented or racially offensive
infringe or violate someone else's rights
violate any intellectual property rights, including copyright
violate any law or regulation
discuss ongoing legal proceedings
are deceptive or misleading
are spam
advertise products, services or other promotional material
are irrelevant or off-topic (including persistent negative and/or abusive posts where the aim is to provoke a response)
are disruptive
are repetitive
encourage others to post comments that infringe our house rules.

Any person who repeatedly engages with us, and uses content or language which falls into the above categories, will also be blocked and reported to the relevant social media platform.

Our house rules are not exhaustive. We review regularly and update as necessary.

Contacting by email or telephone

There are other ways you can contact us. For urgent queries, email customerhub@belfastcity.gov.uk or call 028 9032 0202 (Monday to Friday between 9am and 5pm). You can report a bin collection problem online or call 028 9027 0230 (Monday to Friday between 9am and 5pm).

More information on our social media

To contact us about our social media channels, email socialmedia@belfastcity.gov.uk